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| We want to make accessing your One
account as easy as possible for everyone. Everything you
need to know about the technical side of using online banking
is laid out here. |
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| To use our online banking service, your
computer will need to meet the following minimum system requirements: |
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Operating system |
| Windows 95/98/ME/2000/XP for PCs |
| Mac OS 9 or above for Macs |
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Internet browsers |
We've thoroughly
tested the One account website to make sure you can
view it with the following browsers:
- Microsoft Internet Explorer Version 5.0,
5.5 and 6.0 for PCs and 5.0 for Macs
- Netscape Navigator Version 7 for PCs and
Macs.
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How to check your browser |
| Use the following browser menu options: |
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| Netscape - Help > About
Netscape |
| Internet Explorer -
Help > About Internet Explorer |
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| If your browser is an earlier version,
download the latest version using the links below or call us
on 08453 01 01 01 |
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| Download
Internet Explorer |
| Download
Netscape |
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Keyboard shortcuts |
| PCs: |
- Microsoft Internet Explorer 5 - press
'Alt' and letter, then press enter
- Netscape 7 - press 'Alt' and letter at
the same time
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| Macs: |
- Microsoft Internet Explorer 5 - hold
down 'Control' key and then press letter
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| These short cut keys do not apply once
you have logged on to your online banking service. |
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| Access key letter |
Action |
| 0 |
Skip to online service home |
| 1 |
Skip to chip and pin cards |
| 2 |
Skip to plus one |
| 3 |
Skip to recommend a friend |
| 4 |
Skip to One account Insurance |
| 5 |
Skip to tell us your story |
| 7 |
Skip to find a branch |
| 8 |
Skip to services ad charges |
| 9 |
Skip to security |
| t |
Skip to terms of use |
| a |
Skip to One account home |
| i |
Skip to contact us |
| o |
Skip to accessibility |
| d |
Skip to Privacy |
| j |
Skip to sitemap |
| m |
Skip to main content |
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Back to top |
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Encryption warning |
| If you are using Internet Explorer and
have received a warning about a low level of encryption then
you should download the Microsoft Internet Explorer high encryption
pack. |
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Download Microsoft Internet Explorer high encryption pack |
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Screen resolution |
| So you can use our online banking service
your screen resolution must be set to 800 x 600 or above - see
the log
on troubleshooting section. |
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Modem |
| 28.8k or higher |
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Cookies |
| We use cookies (small pieces of information
that we send to be stored in your computer) to help us provide
the best possible service to you. They allow us to monitor individual
parts of our site and provide us with information on how many
people use these sections and how often they use them. This
means we can determine what improvements we need to make. |
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| Importantly, our online banking service
won't function without the use of cookies, which we use to help
make sure your online banking is as secure as possible. Our
cookies don't hold any personal or confidential information
about you. |
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Bookmarking |
| To make accessing your One account
online banking even easier you can add pages to your favourites,
so you don't have to type in the web address every time. Just
choose 'Favourites' from your browser menu and then choose the
'Add to favourites' option. |
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Telephone using minicom number |
| We've also make contacting us over the
pbone as easy as we can. You can contact us using minicom number
on 08456 10 10 54. We also
accept Typetalk calls. |
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Literature |
| We can also provide the following free
of charge: |
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- Statement and general correspondence
produced in Braille, large print or on audio tape
- Brochures produced in Braille, large
print or on audio tape
- PIN numbers provided in Braille
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Back to top |
