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Text relay 18001 0345 301 0101

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What do I do if I receive this kind of message?

  • Do not phone the number included in the message, as fraudsters will try to trick you into giving away personal information
  • Do not click on any links or type them into your browser, as your device or computer could be infected with malicious software
  • If you have already used a link, check your computer or mobile device as soon as possible to find out if a virus, spyware or other malicious software has been installed
  • Keep your phone's security software up to date

How to avoid becoming a victim of smishing

  • We will never ask you for your full Global Key Code, Password and or Passcode by text or email
  • Smart phones will automatically convert some text to web page addresses
  • Do not click on a link unless you are certain it's come from a valid source
  • We offer a text alert service to give you updates about your account, but we will never ask you for your full security details or direct you to a web page that asks you for your login details
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