PDF user guide

The documents on this site are PDF (Portable Document Format) documents. They contain form fields that allow you to type in details on screen and then print off the completed document ready to be signed. You'll find a few instructions below that will help you get started – if you have any other queries please call us.

To view Adobe Acrobat PDF documents you will need Adobe Acrobat Reader version 5.0 or above which you can download free from Adobe's website (this will open in a new window). You may already have this software. Please consult your IT specialist before attempting to download it.

Visit access.adobe.com (This will open in a new window.)

Filling out forms

1. Select the hand tool
2. Position the pointer inside a form field, and click. You'll now be able to type text.
3. After entering text or selecting a form field, you can do one of the following:
   • press Tab to accept the form field change and go on to the next form field
   • press Shift + Tab to accept the form field change and go to the previous form field
   • press Enter to accept the form field change and deselect the current form field.

Printing a form
Once you have completed all the relevant form fields press Enter or Tab to accept the last form field change you made, review the details you've entered then simply click on the Print icon on the toolbar or select File, Print... from the menu bar.

Clearing a form
To clear a form in a browser window, click on the Clear form button at the bottom of the last page of each form (this button is visible on screen but does not print). THIS ACTION CANNOT BE UNDONE.

Need help?

• If you experience problems when accessing or printing the PDFs, or when downloading Acrobat Reader, take a look in the Adobe Reader Support pages on Adobe's website (this will open in a new window) Adobe's website.
• If you have an enquiry about the content of the documents, or if you have any general comments about the site then please contact us.
• Please quote the full contact details of your firm to make sure we can reply.
• If you have a general query about the progress of the transaction in which you are instructed, contact us on the telephone number provided at the top of your instruction letter.

You may find that your system settings mean that parts of this site cannot be displayed. If this is the case you should either speak to your company's IT specialist or contact your Internet Service Provider (ISP).